Shipping Policy
At VYBE Surf, we are committed to getting your order to you as quickly and safely as possible. Every order is carefully packed and shipped with care so you can get back to doing what you love chasing waves and living the coastal lifestyle.
Order Processing
Orders are processed within 1–3 business days after payment has been received. Orders placed on weekends or public holidays will begin processing on the next business day.
During product launches, sales, or busy periods, processing times may take slightly longer. We appreciate your patience and support during these times.
Shipping Within Australia
We offer shipping across Australia.
- Standard Shipping: $7.95 AUD
- Free Standard Shipping: Available on orders over $100 AUD
Delivery times will vary depending on your location and Australia Post delivery schedules. Estimated delivery times are:
- Metro areas: approximately 2–5 business days
- Regional areas: approximately 3–10 business days
Please note these timeframes are estimates and may be affected by factors outside of our control.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information. You can use this tracking number to follow your order’s journey.
Incorrect Shipping Information
Please ensure your shipping details are correct before completing your order. VYBE Surf Australia is not responsible for delays or failed deliveries caused by incorrect addresses provided by the customer.
If you notice an error with your shipping information, please contact us as soon as possible and we will do our best to assist.
Lost or Damaged Orders
Once an order has been shipped, it is the responsibility of the shipping provider. If your package is lost, damaged, or significantly delayed, please contact us and we will work with you to help resolve the issue.
International Shipping
At this time, VYBE Surf primarily ships within Australia. International shipping availability may be introduced in the future.
Contact Us
If you have any questions regarding your order or shipping, please contact us through our website.
Thank you for supporting VYBE Surf.
Built for early mornings. Built for movement. Built for the coast.